Concierge Service in North York
The responsibility to provide a safe, welcoming community for residents requires a concierge service North York property manager’s trust.
At Probe Security, our condo concierge services in North York ensure you have a trustworthy first line of defence against intruders while warmly welcoming your condo residents, visitors, and staff. Our carefully selected team of highly trained, professional security concierges take pride in providing superior service with every resident interaction.
We have been offering condo concierge services North York condo property managers, boards, and corporations can rely on since 1978, puting us at the forefront of security leadership.
Probe Security provides tailor-made condo concierge services in North York, ensuring you maintain the high standards your community demands.
We are ready to become valued members of your condo community, combining friendly customer service, diligence in safety, and a commitment to protecting your property against intruders.
Secure Your Condo With Probe Security Services
Probe Security’s concierge security service ensures your residents feel safe, and that owners know their assets are protected. In other words, Probe brings value to your condo community.
Our highly trained and experienced concierge professionals are the all-important first point of contact your property needs to deter intruders while welcoming residents home. They are approachable individuals who understand the importance of balancing exceptional customer service with a watchful eye trained to spot possible threats.
As people arrive at your condo, our condo concierges provide a constant presence that is both a familiar face to residents and a reminder that all visitors must be authorized to enter.
Probe also understands that every condominium has unique needs, requiring customized solutions designed to suit the individual communities in North York. Although this is no easy feat, we make it possible with a focus on providing exceptional resident and guest experiences.
Our North York condo concierges are committed to the following:
- Performing duties efficiently
- Maintaining strict confidentiality
- Being friendly and courteous
- Being proactive, honest and reliable
We can customize a concierge plan that ensures your staff and residents feel at ease knowing we are on duty.
At Probe, we pride ourselves on our meticulous recruitment process designed to find the most qualified, trustworthy security professionals who share our values and priorities. Through a thorough screening process, each candidate is interviewed and will not proceed in the selection and assignment process until we complete a background check and confirm all references.
As part of our custom solutions, all new concierges are trained on your processes and provided with a detailed site tour to ensure they are familiar with every corner of your property. This is a critical step to ensure our concierges understand vulnerabilities and can communicate respectfully with staff and residents to create positive experiences day after day.
Customized Concierge Services and Security
We attribute our success to our tailored concierge security services in North York. Without customization, security companies simply cannot deliver the personal touch and detailed protection condo properties need. Our customized concierge security services include:
- Conflict resolution
- Front desk services
- Lawful subject control
- Ongoing safety & emergency patrol
- Underground garage security
- Alarm response protocol
- Unauthorized entry restriction
- Visitor parking and vehicle management
- Security system use
- Contractor supervision
- Tenant rule enforcement
- Parcel and mail security
- Building management assistance
- Access control
Dedicated Customer and Concierge Services
Probe does not believe in providing “basic” services. Instead, we have worked hard to create a comprehensive list of skills and services we can add to the standard duties you expect. You can depend on us to go above and beyond, delivering superior assistance and protection.
Front Desk and Visitor Management
Training is at the heart of our commitment to delivering superior experiences. Our training program separates our concierges from the rest and ensures we offer a warm welcome and helpful assistance to residents and guests daily.
However, they also have the added skills to keep a watchful eye out for potentially threatening visitors. Our concierges are trained on proven protocols to amiably interact with each visitor, so they always appear welcoming.
The more residents you have and the larger your property, the more difficult it is to manage emergencies. With the support of our concierges, you can ensure your emergency response is immediate and safe.
Each concierge is fully trained in your emergency response and management protocols, the location of firefighting equipment and your condominium’s fire and emergency plans.
We will act quickly and calmly in emergency situations. Our concierges will also help keep residents calm, providing clear instructions to leave the building safely.
Package and Mail Management
Busy condos see people coming and going, including an ongoing flow of mail and packages. This makes it easy to lose deliveries and sensitive items. However, our condominium concierges are trained in accepting packages and handling mail to ensure every package and piece of mail arrives safely in the hands of the intended recipient.
Probe customizes access control methods to suit your needs. Whether you wish us to manage the existing systems, assess the system to find opportunities for improvements or introduce updated processes that help minimize security risks, you can trust Probe to provide the comprehensive access control you require.
Trusted Security Services in North York
Probe can also offer additional security services including:
Construction Patrol Guards North York
24/7 monitoring protects construction sites against vandalism, theft and other criminal activity. We provide the following security specialists to protect your construction site and keep traffic flow safe and organized:
- Security guards
- Elevator guards
- Fire watch
- Traffic control
- Parking control
- Emergency guard services
24/7 Security Guard Services Available
Probe’s responsive security team includes a Dispatch Centre ready to act when a security issue arises. Our 24/7 customer support is available as a direct line to back up our on-site security guards when an emergency occurs.
As part of our service, our security guards call in regularly with status reports, and our onsite teams are equipped with mobile support around the clock.
Probe Security can help create a safe, welcoming North York condo community where your residents enjoy desirable lifestyles in the homes they love.